Write to us.

One address, read by a person. Most messages get an answer the same day, and never later than one business day.

Before you write about an order

Include the order reference from your confirmation email. It looks like JOLA-XXXXXXXXXX and it is the fastest way for us to find you. If something arrived broken or wrong, add a photo. A photo usually settles it in one reply instead of three.

What we can help with

Where an order is, or a tracking link that has stopped moving.
Changing the design, size or color, if the mug has not been printed yet.
Canceling an order, same condition. Production can start within hours.
Anything that arrived broken, faulty or not what you ordered.
Whether an order can realistically arrive before a particular date.
Which color suits a design, if you are torn between them.

Our returns policy and shipping page answer most of these already, and reading them first will usually be faster than waiting on us.

A city or a subject we do not have

Every drawing is made one at a time, so the shop only lists the ones that have been drawn. If the city you want is not there, or you have an idea for something that would work in a single line, write and ask. Knowing what people are looking for is how we decide what to draw next.

Trade and press

Same address. Put "trade" or "press" at the front of the subject line and it gets to the right place. Tell us roughly what quantity you have in mind.

Privacy

We use what you send only to answer you. See our privacy policy for how long we keep it.